Privacy Policy

1. Hum kaun hain (Data Fiduciary)

PiyariBook ek social platform hai jo Shriram Animal Feeds & Supplement (proprietorship) chalata hai.

• Pata: 13, Tarpadhum Bari Road, Kampertila Market, Gangachara, Udaipur, Jitendranagar, Gomati, Tripura – 799105, India
• GSTIN: 16BWYPD3752P1ZP
• Website: piyaribook.com

DPDP Act 2023 ki bhasha me hum Data Fiduciary hain — yaani aapke data ke zimmedar hum hain.

2. Sawaal ya shikayat kis se karein

Data se jude har sawaal, shikayat ya request ke liye ek hi jagah:

• Grievance Officer: Raj Narayan Debbarma
• Email: care@piyaribook.com
• Phone: +91 89742 91044
• Pata: wahi jo upar point 1 me hai

Ye vyakti IT Rules 2021 ke tahat Grievance Officer hai, aur DPDP Act ke sawaalon ka jawab dene wala vyakti bhi yahi hai.

3. Hum kaun sa data lete hain, aur kis liye

Har cheez ka apna kaaran hai. Bina kaaran hum kuch nahi lete:

• Naam aur email — account banane aur login karne ke liye. Bina iske account ban hi nahi sakta.
• Mobile number — OTP se pakka karne ke liye. Account banane ke liye zaroori nahi (aap "baad me" chun sakte ho), par follow, PiyariChat, job / donor list aur ad request jaise kaam ke liye zaroori hai.
• Janm ki tareekh — sirf ye pakka karne ke liye ki aap 18 saal ya usse bade ho (PiyariBook bachchon ke liye nahi hai). Bina iske app nahi khulta.
• Profile ki jaankari (photo, cover, bio, ling, kaam, padhai, sheher/rajya) — aapki profile banane ke liye. Ye aap khud dete ho aur kabhi bhi hata sakte ho.
• Aapka content — post, comment, reaction, story, chhoti video, message, upload ki hui file. Yahi platform ka asli kaam hai.
• Camera aur mic — sirf tab, jab aap khud photo/video/Reel kheenchte ho, Live karte ho, call karte ho ya awaaz record karte ho. Aapke shuru kiye bina kabhi nahi; call ya Live chalte waqt notification me saaf dikhta hai.
• Kya dekha, kitni der dekha — feed ka kram tay karne ke liye. Aapki pasand ka hisaab aapke apne phone/browser me hi rehta hai. Server par sirf gumnaam ginti jaati hai — kisi post par kitne view aaye aur kul kitne second dekha gaya (kisne dekha, ye nahi) — kyunki creator ki kamai ka hisaab isi se banta hai.
• Device aur login ki jaankari — kaun se device se login hai (taaki aap khud dekh sako ki kahin koi anjaan device to nahi), aur notification bhejne ka token.
• Phone ke contacts — hum aapki contact-book apne aap kabhi nahi padhte. Sirf jab aap PiyariChat me khud "Sync" dabakar contacts chunte ho, tab chune hue number sirf ye dekhne ke liye milaye jaate hain ki unme se kaun PiyariBook par hai. Wo number save nahi hote — sirf mile hue doston ki list aapke account me jud jaati hai. Aapka verified mobile number ek band directory me rehta hai taaki jo dost aapka number pehle se jaanta hai, wo aapko PiyariChat me dhoondh sake; number khud kisi ko nahi dikhaya jaata.
• Approximate ilaaka — sirf pehli baar app kholne par, IP address se, default bhasha aur rajya set karne ke liye.
• GPS location — sirf jab aap khud bhejein. Hum GPS apne aap kabhi nahi lete aur na hi peechha karte hain. Sirf teen jagah, teeno aapke dabane par: (1) chat me "Location bhejo" — wo jahan tak ho sake encrypt hokar us bande ke paas jaati hai (agar chaabi na ban paaye to app aapko 🔓 ka nishaan dikha kar bina encryption bhejti hai); (2) Mausam me 📍 — aapki jagah ko pehle ~1 km tak gol kar diya jaata hai, sirf us ilaake ka mausam dikhane ke liye server tak jaati hai, aur save nahi hoti. (3) chat me Live location — sirf jab aap khud chalu karein; chalte waqt notification me dikhti hai aur aap kabhi bhi band kar sakte ho. Kisi teesre ko kabhi nahi di jaati.
• Payment ki jaankari — agar aap Premium, piyariGift ya Ad Credit khareedte ho: kitna, kab, kis rajya se (GST ke liye zaroori hai). Card number, UPI PIN ya bank password hamare server par kabhi save nahi hota — wo seedha payment gateway ke paas jaata hai (Play Store wale app se khareedne par Google ke paas).
• KYC ke kaagaz — sirf un creators ke liye jo kamai nikaalna chahte hain: naam, pata (pincode samet), PAN number aur PAN card ki photo, Aadhaar card ki photo (Aadhaar number me se sirf aakhri 4 anka save hote hain, poora number nahi), aur bank/UPI ki jaankari. Ye alag, band jagah par rakhe jaate hain, aam user ko kabhi nahi dikhte, aur sirf pehchaan ki jaanch (ek insaan = ek payment account) aur Income Tax kanoon (TDS) ke liye istemal hote hain. Aadhaar ki photo sirf isi jaanch ke liye hai — use kisi aur kaam me nahi liya jaata.
• 🎙️ Awaaz Vani — awaaz ki pehchaan (sirf jo khud chalu kare) — Awaaz Vani sirf Blue Tick / Premium wale bol sakte hain, aur pehli baar aapki saaf manzoori (checkbox) ke baad hi. Aap 2 chhoti line bolte ho; server unse aapki awaaz ki ek "pehchaan" banata hai — 256 ankon ki ek list, jisse wapas awaaz banayi nahi ja sakti. Wo do recording save nahi hoti — pehchaan bante hi mita di jaati hain. Har Awaaz bhejte waqt shuru me ek naya code bolna hota hai; server code aur pehchaan dono milata hai, taaki koi doosre ki awaaz ya pehle se bani recording post na kar sake. Aapki asli upload (code samet) jaanch ke baad mita di jaati hai; post me sirf code ke baad wali awaaz jaati hai — wo aapka content hai aur sabko sunayi deti hai (jaise photo). Jaanch ka chhota hisaab (sirf number: mila/nahi mila) 30 din rehta hai.
• 🩸 Blood donor (sirf jo khud naam jode) — blood group, zila aur mobile number, taaki jinhe khoon chahiye wo aapko call kar sakein. Ye jaankari donor list me doosre users ko dikhti hai, isliye sirf apni marzi se jodiye. Aap kabhi bhi ❌ List se hato dabakar naam hata sakte ho. Ye koi medical salah ya ilaaj nahi hai — khoon dene/lene se pehle doctor ya blood bank se zaroor poochhiye.
• Shikayat ka record — kisne kis par shikayat ki, aur kya faisla hua. Isse dobara wahi galti rokne me madad milti hai.
• ↪️ Forward aur group message ka kanooni record — IT Rules 2021 (Rule 4(2)) ke liye, taaki afwaah ya dhokhe wala message failne par court ya kanooni aadesh aane par bataya ja sake ki use sabse pehle kisne bheja. Jab koi message forward hota hai, ya kisi group me aata hai, to hum sirf ye rakhte hain: wo kis message se aaya, sabse pehle kisne aur kab bheja, aur uski ek "chhaap" (SHA-256 — ek lamba number jisse message wapas nahi banaya ja sakta). Message ki likhawat, photo ya video is record me kabhi nahi hoti. 🔒 Lock wali chat me ye chhaap aapka apna phone/browser banata hai — message, photo ya chaabi kabhi bahar nahi jaati. Jo aam 1:1 message kabhi forward nahi hua, uska koi record nahi banta. Ye record koi user nahi dekh sakta; aadesh aane par bhi sirf "pehla bhejne wala" kaun tha, itna hi bataya jaata hai — message ya baaki logon ki jaankari nahi.

4. Kis kanooni aadhaar par

• Aapki manzoori (consent) — profile ki jaankari, notification, aur marketing sandesh ke liye.
• Service dene ke liye zaroori — account, login, content dikhana, payment poora karna.
• Kanoon ki majboori — GST, Income Tax, TDS, aur IT Rules 2021 ke tahat record rakhna.
• Suraksha — spam, thagi, nakli account aur galat content rokna.

5. Manzoori wapas lena

Jo cheez aapne manzoori se di hai, wo aap jab chahein wapas le sakte ho — dena jitna aasaan tha, hataana bhi utna hi aasaan hai:

• Profile ki jaankari — Settings → Profile se hata do
• Notification — Menu → 🔔 Push Notifications se chalu/band karo
• Awaaz ki pehchaan — 🎙️ Awaaz kholo → 🗑️ Meri awaaz-pehchaan hatao (turant mit jaati hai)
• Blood donor list — 🩸 Blood Donor → ❌ List se hato
• Poora account — Settings → Delete account

Saaf baat: kuch cheezein hataane par service ka wo hissa kaam karna band kar dega. Jaise mobile number hataya to OTP se login nahi ho payega. Ye saza nahi hai — us cheez ke bina wo kaam ho hi nahi sakta.

6. Kitne din rakhte hain

• Account chalu hai — jab tak aap chahein.
• Delete dabaya — 30 din tak wapas aa sakte ho. Uske baad apne aap hamesha ke liye mit jaata hai (ye kaam roz raat 2:30 baje apne aap chalta hai).
• Paise ka record (payment, payout, invoice, GST/TDS, aur payout ke liye diye gaye KYC ke kaagaz) — 8 saal. Income Tax aur GST kanoon kehta hai ki rakhna hi padega. Isme sirf lena-dena ka hisaab hota hai, aapka content nahi.
• Suraksha ka record (spam/abuse shikayat, ban ka kaaran) — 3 saal.
• ↪️ Forward / group message ka kanooni record (sirf kadi aur chhaap — likhawat, photo ya video nahi) — 1 saal. Wahi message aakhri baar forward ya share hone ke 1 saal baad ye apne aap mit jaata hai (ye kaam roz raat apne aap chalta hai).
• 🎙️ Awaaz ki pehchaan — jab tak aap rakhein. "Hatao" dabate hi, ya account mitne par, turant mit jaati hai. Aapne jo Awaaz Vani khud hatayi, uski file "nakli awaaz" wali shikayat ki jaanch ke liye band jagah par rehti hai (sirf team dekh sakti hai) — use aap Storage se hamesha ke liye mita sakte ho; account mitne par bhi mit jaati hai, jab tak us par koi shikayat na chal rahi ho.
• Backup — 90 din me apne aap purane hokar mit jaate hain.

Poori list Delete Account page par hai.

7. Kis-kis ke paas jaata hai

Hum aapka data kisi ko bechte nahi hain. Kabhi nahi. Ye service chalane wale hain, inhe utna hi milta hai jitna kaam ke liye zaroori hai:

• Google Firebase — login, database, notification, aur App Check (ye jaanch ki request asli PiyariBook app se aayi hai)
• Google Play — Play Store wale app me Premium ya piyariGift khareedne par payment Google ke paas hota hai (card/UPI ki jaankari hamare paas nahi aati)
• Google Maps — chat me bheji gayi location ko naksha (map) par dikhane ke liye
• Cloudflare R2 — aapki photo, video, file, aur live video ke tukde/replay
• Cashfree Payments — payment (payment ki jaankari seedha unke paas jaati hai)
• Giphy — GIF dhoondhne par sirf aapka search shabd
• api.qrserver.com — UPI QR ki tasveer banane ke liye
• ipapi.co — sirf pehli baar, default bhasha/rajya set karne ke liye
• jsDelivr / Cloudflare CDN — kuch open-source code file
• OpenWeather — mausam ka data. Jab aap Mausam me 📍 dabate ho, aapki jagah ~1 km tak gol karke sirf us ilaake ka mausam laane ke liye bheji jaati hai (naam/number kuch nahi jaata).
• Google AI (Gemini) — sirf AI Writer me, jab aap khud "likho" dabate ho: aapka likha topic aur chuna hua andaaz (tone) AI ko jaata hai taaki wo post ke sujhav de. Aur 🎙️ Awaaz Vani me sirf code sunne ke liye: pehli baar ki 2 chhoti line, aur har Awaaz ke shuru ke lagbhag 5 second. Aapka naam, number ya account ki koi jaankari nahi jaati.
• Google STUN / Metered TURN server — sirf audio/video call ke waqt, do phone ko aapas me jodne ke liye (isme aapka IP address in server tak jaata hai; call khatam, kaam khatam).

In sabki apni privacy policy alag hai. Iske alawa data sirf tab jaata hai jab court ya sarkari adesh ho.

8. Desh ke bahar

Upar wali kuch service ke server India ke bahar bhi ho sakte hain. DPDP Act 2023 aise transfer ki ijazat deta hai, siwaay un deshon ke jinhe sarkar mana kar de. Hum aise kisi bhi adesh ka paalan karenge.

9. Aapke haq (DPDP Act 2023)

• Dekhne ka haq — hamare paas aapka kaun sa data hai, aur kise diya gaya. Settings → Download my data
• Sudhaarne ka haq — galat ya adhoori jaankari theek karwana. Profile se khud, ya email se.
• Mitane ka haq — Settings → Delete account. (Point 6 wale kanooni record chhod kar.)
• Shikayat ka haq — point 2 wale Grievance Officer se.
• Nominee ka haq — aap kisi ko naamzad kar sakte ho jo aapki mrityu ya asamarthta par aapke haq istemal kare. Iske liye care@piyaribook.com par likhein.

10. Shikayat kaise hogi — aur kitne din me

• Shikayat milte hi 24 ghante ke andar hum uski pahunch ki pushti karenge.
• Faisla 7 din ke andar (IT Rules 2021, Farvari 2026 ke badlav ke saath).
• Ashleel ya bina manzoori ki niji tasveer/video — shikayat ke 2 ghante ke andar hataya jayega.
• Court ya sarkari adesh — 3 ghante ke andar.

Hamare jawab se santushti na ho, to aap seedha Data Protection Board of India ke paas ja sakte ho. Ye aapka kanooni haq hai aur hum use rok nahi sakte.

11. Bachche — 18 saal se kam ke liye nahi

Agar aapko lage ki kisi 18 se kam umar wale ka account hai, to care@piyaribook.com par batayein — hum jaanch karke account band kar denge aur uska data mita denge. Bachchon ki suraksha ke hamare niyam: Child Safety Standards.

12. Suraksha

• Poori site aur app HTTPS par — beech me koi padh nahi sakta.
• Database par niyam (security rules) lage hain — koi apne alawa kisi aur ka niji data nahi padh sakta.
• KYC ke kaagaz alag band jagah par, sirf zaroori logon ki pahunch me.
• Har staff kaam ka mit na sakne wala record banta hai — kisne kya kiya, hamesha pata rahega.
• Aap khud dekh sakte ho ki kaun se device se login hai, aur list me se kisi device ko hata sakte ho. (Us device par login band karna ho to wahin se Logout karna hoga.)

Par ek sach: duniya ka koi bhi online system 100% surakshit nahi hota. Agar kabhi aapke data ke saath kuch galat hota hai, to hum aapko aur Data Protection Board ko batayenge — chhupayenge nahi.

13. Cookies aur browser storage

Hum vigyapan ke liye third-party tracking cookie istemal nahi karte. Browser ka storage in cheezon ke liye: login bana rehna, aapki theme/bhasha yaad rakhna, feed ka kram behtar karna (jo aapke device par hi rehta hai), Mausam me aapki chuni hui jagah (📍 dabaya ho to ~1 km tak gol ki hui), aur bill ke liye chuna hua rajya.

14. Is policy me badlav

Badlav hone par yahan "Aakhri badlav" ki tareekh badal jayegi. Koi badi baat badli to app aur website par aapko saaf bataya jayega.